# Transaction Visibility

## Know the status of every integration — before your trading partners do

Most integration environments have no business-visible monitoring layer. Exceptions surface through customer complaints, not dashboards. We fix that — with real-time tracking, proactive alerting, and business-friendly visibility tools.

## The Problem

### The visibility gap in most integration environments

Integration infrastructure is operationally invisible to the business teams that depend on it — until something breaks.

#### Failures Reported by Trading Partners — Not You

When a 997 functional acknowledgment doesn't arrive or an order never posts to the ERP, the first call often comes from the trading partner. By then, you're already behind on resolution.

#### No Business-Friendly View of Transaction Status

Integration dashboards built for IT teams — raw log files, hex dumps, queue depths — give operations teams nothing actionable. Business users can't answer customer questions without escalating to IT.

#### Resolution Takes Hours Instead of Minutes

Without structured exception tracking, investigating a failed transaction means cross-referencing middleware logs, ERP records, and trading partner portals. What should take five minutes takes half a day.

#### SLA Breaches Discovered After the Fact

High-volume document types — purchase orders, ASNs, invoices — have time-sensitive SLAs. When there's no proactive alerting, breaches are discovered in monthly reviews rather than in real time.

## What Aidant Does

### A complete visibility layer for your integration environment

We build and deploy monitoring, alerting, and dashboard capabilities that give both IT and business teams clear, actionable visibility.

#### End-to-End Transaction Tracking

Every EDI document, API call, and file transfer is tracked from source to acknowledgment — with a complete audit trail at every step.

#### Proactive Exception Alerting

Configurable alerts notify the right people when documents fail, stall, or breach SLA thresholds — before trading partners call you.

#### Business-Friendly Dashboards

Operations and supply chain teams get plain-language status views — no middleware log parsing required. Search by PO number, partner, or document type.

#### Trading Partner Scorecards

Aggregate compliance rates, error patterns, and response times by partner — giving procurement and operations teams the data to have productive conversations.

#### Trend Analysis & Reporting

Volume trends, error rates, and processing time benchmarks over time — supporting capacity planning, SLA reviews, and continuous improvement programs.

#### Audit & Compliance Support

Non-repudiation records, complete transaction histories, and export-ready reports for audit, compliance, and dispute resolution.

## Our Platform

### Powered by TrackEDI

Our purpose-built EDI monitoring platform provides real-time visibility across your entire B2B integration environment.

#### TrackEDI

Real-Time Integration Monitoring Platform

- Real-time EDI document tracking across all trading partners
- Automated acknowledgment monitoring (997, CONTRL, TA1)
- Configurable SLA thresholds and breach alerting
- Business-user search by PO number, partner, or document type
- Trading partner performance scorecards
- Multi-format support: X12, EDIFACT, XML, JSON, flat file
- SOC 2 Type II certified platform
- RESTful API for ERP and portal integration

## Outcomes

### What organizations gain from end-to-end visibility

When every transaction is tracked and every exception is surfaced proactively, operations teams stop firefighting and start managing. Integration becomes a competitive advantage instead of a liability.

- Exceptions identified and routed for resolution before partners call
- Operations teams resolve issues without IT escalation
- SLA compliance tracked and reportable in real time
- Dispute resolution backed by complete transaction audit trails
- Reduced integration-related customer service escalations
- Monthly trading partner reviews supported by objective data

## Stop finding out about failures after they happen

A visibility assessment maps your current monitoring gaps and recommends the right tooling and workflow changes to get your team ahead of exceptions.