Transaction Visibility

Know the status of every integration — before your trading partners do

Most integration environments have no business-visible monitoring layer. Exceptions surface through customer complaints, not dashboards. We fix that — with real-time tracking, proactive alerting, and business-friendly visibility tools.

The Problem

The visibility gap in most integration environments

Integration infrastructure is operationally invisible to the business teams that depend on it — until something breaks.

Failures Reported by Trading Partners — Not You

When a 997 functional acknowledgment doesn't arrive or an order never posts to the ERP, the first call often comes from the trading partner. By then, you're already behind on resolution.

No Business-Friendly View of Transaction Status

Integration dashboards built for IT teams — raw log files, hex dumps, queue depths — give operations teams nothing actionable. Business users can't answer customer questions without escalating to IT.

Resolution Takes Hours Instead of Minutes

Without structured exception tracking, investigating a failed transaction means cross-referencing middleware logs, ERP records, and trading partner portals. What should take five minutes takes half a day.

SLA Breaches Discovered After the Fact

High-volume document types — purchase orders, ASNs, invoices — have time-sensitive SLAs. When there's no proactive alerting, breaches are discovered in monthly reviews rather than in real time.

What Aidant Does

A complete visibility layer for your integration environment

We build and deploy monitoring, alerting, and dashboard capabilities that give both IT and business teams clear, actionable visibility.

End-to-End Transaction Tracking

Every EDI document, API call, and file transfer is tracked from source to acknowledgment — with a complete audit trail at every step.

Proactive Exception Alerting

Configurable alerts notify the right people when documents fail, stall, or breach SLA thresholds — before trading partners call you.

Business-Friendly Dashboards

Operations and supply chain teams get plain-language status views — no middleware log parsing required. Search by PO number, partner, or document type.

Trading Partner Scorecards

Aggregate compliance rates, error patterns, and response times by partner — giving procurement and operations teams the data to have productive conversations.

Trend Analysis & Reporting

Volume trends, error rates, and processing time benchmarks over time — supporting capacity planning, SLA reviews, and continuous improvement programs.

Audit & Compliance Support

Non-repudiation records, complete transaction histories, and export-ready reports for audit, compliance, and dispute resolution.

Our Platform

Powered by TrackEDI

Our purpose-built EDI monitoring platform provides real-time visibility across your entire B2B integration environment.

TrackEDI

Real-Time Integration Monitoring Platform

  • Real-time EDI document tracking across all trading partners
  • Automated acknowledgment monitoring (997, CONTRL, TA1)
  • Configurable SLA thresholds and breach alerting
  • Business-user search by PO number, partner, or document type
  • Trading partner performance scorecards
  • Multi-format support: X12, EDIFACT, XML, JSON, flat file
  • SOC 2 Type II certified platform
  • RESTful API for ERP and portal integration

Outcomes

What organizations gain from end-to-end visibility

When every transaction is tracked and every exception is surfaced proactively, operations teams stop firefighting and start managing. Integration becomes a competitive advantage instead of a liability.

  • Exceptions identified and routed for resolution before partners call
  • Operations teams resolve issues without IT escalation
  • SLA compliance tracked and reportable in real time
  • Dispute resolution backed by complete transaction audit trails
  • Reduced integration-related customer service escalations
  • Monthly trading partner reviews supported by objective data

Stop finding out about failures after they happen

A visibility assessment maps your current monitoring gaps and recommends the right tooling and workflow changes to get your team ahead of exceptions.